Program Associate - #32460

Position Summary

HIAS seeks a Program Associate to join the Programs team in the HIAS team in Austria. This position is a three-month fixed contract role at a full-time rate. This position will work with a small team to receive, quality check, data enter and upload applications into a portal. This position additionally requires communication between HIAS and partner organizations regarding the status of submitted applications.

The salary for this position is 3,150 Euro per month.

Essential Functions

• Receive application packages, including supporting documents, from partner agencies
• Correspond with partner agencies regarding the receipt of applications packages
• Track and log the application package submission and upload dates
• Review application packages for completeness, including the verification of key fields and confirmation of essential supporting documentation
• Data enter key information and upload supporting documentation into an online portal
• Conduct quality assurance checks for all data entries and uploaded documentation
• Follow up with partner agencies on any missing or incorrect information as well as any errors in supporting documentation
• Communicate application upload confirmation details with partner agencies
• Attend and participate in team meetings and training sessions
• Translate documents and messages as necessary
  
  

Qualifications & Requirements

• Undergraduate degree in a relevant field or an associate’s degree plus three years of relevant working experience
• 2-5 years of data entry experience
• Strong command of English (written and verbal)
• Strong command of Farsi, Russian or Ukrainian (verbal & written) an advantage
• Experience using Word, Excel and other Office 365 products, including SharePoint
• Enthusiastic, hardworking and motivated
• Ability to adapt quickly to new tasks, changes and challenges
• Excellent problem-solving skills – able to find information required to recommend and/or make decisions quickly and confidently
• Ability to critically analyse documents
• Highly organized with strong attention to detail
• Excellent communication skills (written and verbal)
• Confidence in maintaining program integrity, preventing fraud and practicing confidential communication