Senior Product Manager for AI & Support in SAP Global Customer Support - #34002

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You Build

As a Product Manager within SAP Global Customer Support, you drive the strategy, development, and adoption of AI-powered solutions that shape the support experience for customers, partners, and support engineers.

You turn business and user needs into a clear product vision, actionable requirements, and innovative solution designs, partnering with engineering, UX, data science, and support teams to deliver measurable impact.

You define and drive outcome-focused roadmaps aligned with customer support goals, balancing customer value, business priorities, and data-driven insights.

By tracking success metrics, analysing product usage and customer feedback, and leveraging AI across the product lifecycle -from ideation and prototyping to prioritisation and documentation - you accelerate delivery, maximise adoption, and continuously improve product outcomes.

What You Bring

• Proven experience in software product management; experience with AI-powered products or AI technologies is a strong advantage.
• Strong sense of ownership, accountability, and execution, with the ability to drive initiatives to successful outcomes.
• Excellent written and verbal communication, presentation, and stakeholder management skills in English.
• Proven ability to build relationships and collaborate effectively with diverse internal and external stakeholders.
• Strong project management and prioritisation skills in a fast-paced, cross-functional environment.
• General understanding of product support processes and customer support operations is an advantage.
  
  

Where You Belong

The AI & Support Product Management team transforms SAP Customer Support through AI innovation. You'll work with various SAP teams to deliver strategic, high-impact solutions while growing in a collaborative, fast-paced environment.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 456549 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: