Employee Customer Service (f/m/d) - #33005

Tasks

• Managing a designated customer portfolio via phone (Microsoft Teams) and email
• Handling customer inquiries through a system-supported ticketing platform with AI assistance
• Managing the complete order process, from order entry to on-time delivery
• Preparing quotations and price calculations using digital tools
• Recording and maintaining customer projects, for example during new product introductions
• Creating and maintaining master data (customer and product data)
• Preparing, implementing, and following up on customer agreements, as well as processing complaints
• Organizing and coordinating sales support activities
• Acting as the internal point of contact for the field sales team and serving as a key interface between internal departments
• Supporting cross-functional projects

Skills

• Completed commercial/business education and initial professional experience
• Excellent German language skills and good English communication skills, both written and spoke
• Strong customer focus with an independent and proactive way of working
• Good knowledge of Microsoft Office; experience with SAP is an advantage
• Confident and professional demeanor, with strong teamwork skills and a friendly approach to communication and collaboration

Benefits

• Excellent lunch options at gourmet level in our company restaurant
• Attractive discounts on our products
• Professional, free support for mental health through our partner nilo.health
• Physiotherapy with a low co-payment, company doctor, and occupational pension scheme
• ClimateTicket Salzburg and company bike leasing
• Flexible working hours through an attractive flexitime model and home office options
• Flat organizational structure with a first-name culture and short decision-making paths
• A constructive and innovative working environment in a successful, internationally active company

The minimum gross salary for this position is € 2.699,98 per month on a full-time basis. We offer a compensation package that significantly reflects your skills and experience.