Front Office Associate - #30771

General Information

Country/Region Austria Province/City Salzburg Hiring Entity Rosewood Schloss Fuschl Department Rooms - Front Office Job Type Full-time Permanent

Job Description

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

You will be part of the Front Office team at Rosewood Schloss Fuschl, working closely with Front Office leadership and collaborating with Housekeeping, Concierge, Guest Relations, and other operational departments.
This role ensures that every guest arrival, stay, and departure reflects Rosewood’s service philosophy and commitment to intuitive, personalized hospitality.

YOUR ROLE

As Front Office Associate, you will be at the heart of the guest journey, delivering seamless and personalized service from arrival to departure.
You will play a key role in creating memorable first impressions that reflect our Sense of Place philosophy. With a natural sense of hospitality and attention to detail, you will curate the extraordinary through genuine guest interactions. You will contribute to a collaborative team environment while upholding the highest standards of luxury hospitality.

HOW YOU’LL MAKE THE PLACE

Welcome guests warmly and professionally, ensuring a smooth and personalized arrival and departure experience
Manage check-in and check-out processes efficiently while maintaining a high level of accuracy and attention to detail
Act as a key point of contact for guest requests, providing tailored recommendations and thoughtful solutions
Curate memorable guest experiences through intuitive service and personalized interactions
Handle guest feedback and resolve concerns with empathy, professionalism, and efficiency
Maintain thorough knowledge of hotel services, local attractions, and experiences to enhance the guest journey
Collaborate closely with Housekeeping, Concierge, and other departments to ensure seamless communication
Ensure all administrative tasks, reservations, and billing processes are handled accurately
Uphold Rosewood brand standards, service rituals, and operational procedures at all times

COULD THIS BE YOU?

You have previous experience in Front Office or guest-facing roles, ideally within luxury hospitality
You bring a warm, engaging personality with a strong passion for guest service
You demonstrate excellent communication and interpersonal skills
You have strong organizational skills with attention to detail
You are solution-oriented and able to handle challenging situations with professionalism
You thrive in a dynamic environment and enjoy working in a team
You are flexible to work shifts, weekends, and holidays
You speak fluent English; German and additional languages are an advantage

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture, and geography of our destinations.
We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity & Inclusion (DEI) strategy helps put these principles into practice.

About Us

Rosewood Schloss Fuschl has opened in July 2024 and is idyllically situated on the banks of Lake Fuschl, the graceful, historic property is reminiscent of a fairytale castle and has been welcoming illustrious guests for centuries. The reimagining of this 15th century landmark cements Rosewood's status as a meticulous and caring guardian of some of the world’s most iconic heritage buildings which have been thoughtfully restored to former brilliance. In keeping with our A Sense of Place guiding concept, we are committed to protecting the property's deep heritage while modernizing the resort experience in a celebration of both old and new. Surrounded by mountains and forests, Rosewood Schloss Fuschl is only a short distance away from picturesque Salzburg, and will feature 98 guest rooms, including 46 suites and six chalets, as well as be home to world-class restaurants and lounges, Asaya, Rosewood's integrative well-being concept, with indoor and outdoor swimming pools.