Training & Communication Specialist (f/m/d) - #30199

Job Description

We open the door to a world of possibilities and give you the chance to set new standards with us. We are looking for people with enthusiasm for innovation, people who are passionate about what they do, forward thinkers, and doers. Is that you? Then our door is open for you.

As a Training & Communication Specialist (f/m/d) at Nuki, you are the bridge between technical knowledge and agent performance. You will ensure that both our external support partner and internal stakeholders are fully equipped to represent Nuki with absolute professionalism. In this role, you turn our technical knowledge into easy training modules. By keeping every agent confident, skilled, and up-to-date with our fast-evolving products, you get the chance to actively shape the future of Nuki.

Your Role

• You are responsible for the successful onboarding of new agents and for creating hardware and software training materials (e.g. E-Learnings, workshops) for our external support partner.
• You translate complex technical updates from our product team into simple, clear messages for our external support agents.
• You run our internal info channels (Slack/Zendesk) and ensure that all templates and automated replies sound professional and align with our brand identity.
• You support our Knowledge Specialist and help keep our internal knowledge base (Confluence) up to date.
• You handle a small number of complex customer tickets yourself, so you never lose touch with our products and our users.
• You help out our Customer Operations Lead with special projects or deep dives when unexpected challenges pop up.

Job Requirements

• You bring 3+ years of experience in Technical Support (L2/L3) or a similar Customer Operations role, you are already the "go-to" person in your team, and enjoy sharing your knowledge to help others succeed.
• You have a higher technical education (e.g., a Higher Technical College, University, or similar) or a comparable technical background.
• You have a natural talent for explaining "how things work" clearly and simply.
• You understand professional Customer Service etiquette and show a strong willingness to learn and apply our specific brand voice.
• You bring a strong hands-on mentality and see handling a small share of complex tickets as the best way to stay sharp and keep training materials realistic.
• You are a quick learner who can easily pick up new tools (like Canva or Loom) to create training content. Familiarity with Zendesk and Confluence is a strong plus.
• You speak and write fluent English, German is a plus.

Why Us

• Work-Life Balance: We offer working time models that suit different lifestyles. In addition to our flextime working hours, you can work from home up to three days per week.
• Workation: Combine work with exploring new places. At Nuki, you can enjoy up to three weeks of workation per year.
• Choose your setup: Windows, Mac, or Linux — it’s your choice. When you join Nuki and once a year thereafter, you also receive a hardware allowance that you can use for devices such as a smartphone, tablet, headphones, or home-office equipment.
• Grow your skills: Develop yourself through internal Nuki Academy seminars, workshops, language courses, and free Udemy offerings, or choose further training of your choice.
• Green mobility: We support sustainable mobility and cover the cost of your annual public transport ticket (Klimaticket). Alternatively, parking spaces and charging stations for electric cars are available in our garage.
• Diversity: People from more than 15 nations work with us. If you are relocating from abroad, we provide comprehensive and free support for your move to Austria.
• Additional days off: You receive 26 vacation days per year — December 24 and 31 are additional days off.

For the advertised position, a minimum salary of € 3,267 gross per month applies according to the collective agreement (no all-in). Willingness to significantly overpay if you have the appropriate qualifications. This position is open for applications in Graz.

About Us

At Nuki, we’re constantly opening new doors and working toward a completely keyless future. As one of Austria’s fastest-growing companies, we offer innovative products, a dynamic team of 140 people, and more than one million satisfied users. We are pioneers in the Smart Home sector and are looking for people like you who aren’t satisfied with the status quo and are ready to take on responsibility quickly.

We look forward to getting to know you!