Customer Care Internship - #29663

Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great mission: "Make Sports Happen".

For more insight into our history, incredible team and products, check out our "About Us" page on our website!

Overview

As a Customer Care Intern at Eversports, you will help ensure a smooth and positive experience for our B2C users. You'll manage customer communication, support the improvement of our help resources, and collaborate with different teams across the company. This is a hands-on, learning-focused role where you'll gain practical experience in customer support, communication, and cross-functional teamwork, all while contributing to our mission to "Make Sports Happen".

Working hours: Full-time (30-35 hours per week with every second Friday off!)

Location: Vienna, Austria

Your Tasks

• Be the voice of Eversports by supporting our B2C users through clear, friendly, and efficient ticket communication.
• Keep our users safe by monitoring data security matters and sharing your findings with the responsible team.
• Help shape our knowledge base by creating and improving help center articles, proofreading content, and supporting B2B team initiatives.
• Jump into meaningful projects that help our teams work smarter and contribute to the growth and impact of Eversports.
  
  

Your Profile

• You're currently enrolled at a university as a full-time student
• Fluent in German and English (spoken and written)
• Strong communication skills and genuine motivation to be part of the Eversports team
• Reliability, trustworthiness, and high attention to detail
• Hands-on, proactive mindset with a willingness to learn
• Positive and team-oriented attitude, comfortable following processes while contributing ideas
  
  

What's in it for you?

• Work smarter, not longer: our full-time week is 35 hours, and one day off every second week
• Work in the office located in the heart of one of most liveable cities, that waits for you to bring out the best of it
• Stay active with a monthly sports budget - try a new class, play your favourite sport, or simply move the way you love
• Take time to explore what inspires you during our quarterly "Day to Explore"
• Work with modern equipment - every team member gets a MacBook to perform at their best
• Join our regular sports sessions, team activities, and events - we work hard, but we also play
• Be part of a passionate, international, and sporty team that believes work should feel meaningful and fun!
  
  

At Eversports, we believe in transparency, so here is the fine print: for the current position we will offer a yearly gross salary of EUR 16,240 (based on a full-time basis of 35h)

At Eversports we acknowledge and value the strength in diversity which is why we have 100+ employees from over 20 different countries. Alongside our strong value for diversity is our emphasis on respect towards others. Every employee has a voice and the opportunity to contribute towards developing our company. We look forward to receiving your application regardless of your gender, ethnicity, age, disability and sexual orientation.

We look forward to hearing from you!