Head of Strategy and Operations - Austria - #27295

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As the Head of Delivery, you will lead the strategic direction and network optimisation across the Austrian market. Reporting to the Delivery Operations Director, you will lead a high-performing Logistics team and foster collaboration with global analytics and commercial teams.

In this role, you will lead, deliver, and care by enhancing delivery services and maximising volume through data-driven excellence. You will prioritise the needs of our customers, partners, and couriers, ensuring a best-in-class experience across all delivery touchpoints.

These are some of the key components to the position:

• Lead the execution of delivery services, driving cost optimisation while balancing performance for all partners.

• Align with country service levels to maximise customer conversion and partner retention by aiming high.

• Establish standards of operational excellence and promote a culture of continuous improvement across teams.

• Drive a safety and compliance-focused culture, identifying risks and opportunities within the competitive landscape.

• Lead our courier engagement program to drive improved insights and loyalty by stepping into their shoes.

• Collaborate with partner accounts to drive best practices and support new brand partnership opportunities.

• Identify and track business risks while defining mitigation plans and assigning appropriate resources.

• Manage key cross-functional projects by working with sponsors to ensure rapid and impactful delivery.

• Empower team members to excel through continuous coaching, helping one another to succeed every day.

What will you bring to the team?

• Experience managing large-scale strategic programs, ideally within a fast-paced delivery or logistics context.

• A proven track record of establishing strategic excellence and fostering a culture of continuous improvement.

• Strong collaborative skills to gain trust and help the team stay committed to achieving goals.

• Proactive problem-solving skills with the ability to think "one step ahead" and see the big picture.

• Strong analytical skills with a data-driven approach to simplify complexity and create clarity.

• The ability to navigate ambiguity and act responsibly while making a lasting impact on our society.

• Self-awareness and the ability to influence others while managing perceptions across all levels of the organisation.

• Success in driving operational targets and managing budgets in a digital-first environment.

• A willingness to work outside regular hours on an exception basis to support our partners and people.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours.

They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com.

We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!

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