Customer Automations & Analytics Specialist (all genders) - #26803

We love the magic of memory keeping

At Journi, we’re on a mission to build the world’s most-downloaded printing app.

With over 10 million users worldwide, we help people turn their favorite moments into beautifully designed Photo Books and Prints. Our smart AI makes the process fast, simple, and joyful, so our users can spend less time editing and more time reliving their best stories.

We’re looking for a Customer Automations & Analytics Specialist to join our Customer Happiness team. You’ll turn complex workflows into elegant systems and use data to make our support operations run like clockwork. You’ll own the "behind-the-scenes" magic that empowers our team to focus on what matters most: making users happy.

What you'll do

• Optimize our support workflows by identifying automation opportunities across our customer happiness processes and turning them into real, working solutions
• Own and develop our ticketing setup (Zendesk), configuring triggers, automations, and macros that keep our team efficient and our customers well-served
• Build chatbot flows and automated responses that scale our support while keeping a human touch
• Collaborate with Customer Experience, Engineering, and Product teams to ensure data moves seamlessly between systems
• Build dashboards and analytics frameworks to turn support data into insights that drive our next big decisions

Your bag of tricks

• Hands-on ticketing experience: 2+ years configuring tools like Zendesk or Freshdesk; you know how to make triggers and workflows work harder
• Relevant background: A degree in Business Informatics, Information Management, or a related field is a plus, though equivalent hands-on experience speaks just as loudly
• Technical fluency: You're comfortable with basic JSON, REST APIs, and webhooks, and love using no-code tools like Zapier or N8N
• Analytical mind: You know which questions to ask and how to turn data into clear, actionable stories
• AI curiosity: You stay up-to-date with AI-powered support and are excited to implement new tools
• Clear communication: Your English is strong, and you can explain technical ideas to anyone without using jargon
• You have the right to work in the EU/Austria and are based in Vienna or open to relocating

What we offer

A happy team makes for a happy workplace. We wouldn’t be able to do what we do without our team, and that’s why we offer:

• A fair annual gross salary starting at € 40.000. Our final offer depends on your experience and qualifications.

Plus, a bunch of awesome benefits, such as

• Vacation goals: 25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days!)
• Work your way: enjoy a hybrid working model with 40% home office days and flexible hours (core hours: 10am-4pm Mo-Th; and 10am-2pm Fri)
• Daily fuel: breakfast, Italian-style coffee, tea, and fresh daily lunches in our in-house eatery, with options for most dietary preferences
• Go places: we reimburse your public transport card for Vienna
• Team first: join our yearly team-building Journi to exciting destinations
• Mac your life easier: with a company MacBook, also available for personal use
• Boost your German: weekly in-house lessons in small groups
• Special treatment: enjoy a premium membership on all Journi products

... and more!

What to expect after you apply

• Intro call with the Talent Acquisition team (30 min)
• Technical Interview with the Customer Happiness team (1,5 h)
• Final interview with the Leadership team (1 h)

Please include your CV and cover letter with your application.

About us

Everyone is welcome at Journi

No matter your background, identity, or story, if you’re exceptional at what you do, there’s a place for you here. We believe that an inclusive team is a stronger team, and we want everyone to feel respected and understood from the moment they join us.

Turning digital memories into something you can hold

Our goal is simple: to make it effortless for you to preserve the memories you cherish. By combining smart technology with a love for design, we turn "photo chaos" into high-quality keepsakes in seconds. You capture the moments; we help you keep them forever.

A global team with heart

More than 10 million people around the world already use Journi to create their Photo Books, and we’re just getting started. We’re a global team of 100+ people united in Vienna, thinking big and building with care. We work hard, but we never take ourselves too seriously. We keep things informal, friendly, and always on our users' side.

If you’re excited to solve meaningful challenges and shape a product loved by millions, we’d love to hear from you.